Internet + Yuchai service service upgrade Guide

Recently, Yuchai service APP officially launched, marking the exploration in the "Internet + Yuchai service" of Yuchai landing blossom. The innovative service model to Yuchai users more convenient, faster, more intelligent access to Yuchai service.

According to reports, "Yuchai service app according to different use objects, divided into" Yuchai service "micro channel service number and Yuchai service independent app. "Yuchai service" micro channel service, using the object for Yuchai engine end user, the user by focusing on micro channel service number, service policy, maintenance knowledge, fault guidance, Yuchai information and information query; can be anywhere instant repair service, booking service request, timely, convenient access to information service resources, intelligent navigation map; set the convenient one touch call function. In addition, they can be received Yuchai transmission maintenance reminders, care service event notification service. Project two phase will also be combined with electricity suppliers platform, car terminal platform, to achieve online purchase accessories, oil, real-time operating data to achieve the engine, trouble and other information, such as the view and other functions.

"Yuchai service" independent use of APP objects for Yuchai service station, office. Through the mobile phone to download and install "Yuchai service app, using yccs system service station account and password to log on, service station for service creation, acceptance, travel service records and other functions, technical problems encountered, can also through online technical support platform for help headquarters technical experts, a quick solution to the problem. In addition, the service center can be dynamically tracked through the APP for each service activity, at any time to master the progress of the service, improve the timeliness of services through mobile Internet technology.

In WeChat Yuchai service platform, a unique number of each engine will become the "customer id". Customer related information and each repair and handling of records stored in the customer service center of Yuchai huge database. Accordingly, Yuchai to achieve accurate analysis of user groups, including the user's age structure, distribution, usage, market demand characteristics, common feedback problems, provides data from line of support for the decision of R & D, manufacturing, marketing, and other departments.

In order to make the number of public services to the fastest speed benefit customers, Yuchai to promotion do careful deploy, through two-dimensional code scanning, soft Wen promotion, SMS notification promotion, micro channel circle of friends recommended attention and stop free WiFi on five ways to direct public platform, enabling customers from once and for all sitting on Yuchai national network quick and thoughtful service.

It is understood that, in 2014, Yuchai started planning service APP. In January this year officially launched the "Yuchai service" project APP. Through joint efforts of the relevant departments and developers nearly half as many, June 1, "Yuchai service" app in Guangxi on-line test run.

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