C&C truck market existing service station about 450, has been covering the major regions, in the number of basically meet the demand for services; but to let users really enjoy "- smooth fast experience" service, only in quantity to meet demand is not enough. So from the second quarter of this year, combined with the truck service system will enhance capacity of the terminal services as one of the focus of the work, in order to enhance the level of integrated service capabilities through business ability training and technical ability training.
According to the annual training plan, C&C truck customer service department in June to carry out the first phase of the service station business training, before training, market research service station, service station on the training needs were collected, and according to the training demand developed the first phase of the training course and notice.
On June 15, from the 40 service station a total of 45 people to arrive in Wuhu, 16 formal training began, training course basically covers all aspects of the of the service station business development, from the service and parts policies to the daily operation management, from claims to the old management, training a variety of forms, not only contains the unilateral lectures, including the DMS system practical, class discussion. Due to the training of new service station more, combined truck and service business know little, raised many questions, training instructors are answered, up not answer questions in class for, in their spare time also 11 to students clear answer. After the end of the 18th morning program, through the examination of students training for the acceptance, most of the students learning are better, and participants generally reflected, the training can solve the problems encountered in the practical work, business ability are greatly improved.
To encourage the training of service station is better to carry out their business, according to during the training and examination on the outstanding performance of students for the award, hope them in future work to maintain a good level of business, to continue learning, starts from oneself, as "smooth fast - experience" service brand contribution strength.
18 afternoon training for the successful completion of, all trainees from Wuhu to return all over the country. At the same time, they will also C&C truck culture, "Chang - quick experience" connotation and work requirements and together back to their service station. Through this training, service system also more understanding the market situation, understand the service demand, the difficulty of the work, and will in future work to improve, at the same time, the service system will continue to promote the terminal services to enhance the ability of work, next training in July to see.