Yuchai engine truck set up service technology expert group, to create a unique

In the "Chang - quick experience under the guidance of the service brand, in order to improve the comprehensive service ability, the difficult problem of the better deal with the market, combined with the truck to customers provide fast and professional service, improve the service efficiency of the market, improve customer satisfaction, combined with the truck formed" Chang - quick experience "service group of technical experts and on the afternoon of May 12, held hiring ceremony and will start work.

The establishment of the "Chang - experience" service technology expert group is a quick and accurate judgment of the market problems. Before the formation of the group of experts, combined with the truck service system on the market were detailed investigation, according to the market and relevant units and departments carried out a detailed communication, and ultimately determine the service members of the technical expert group a total of 17. Members of the group of experts from the C&C Truck quality department, R & D department and major suppliers and Refitting Factory, are with relatively rich market experience and vehicle fault accurate analysis and judgement ability of personnel.

Hire ceremony and start the meeting, set Swiss joint truck Marketing Service Co., Ltd. deputy general manager Hu Lianggou proposed plan to build four service goals. These four service objectives are: system services, technical services, exclusive services, human services, through the formation of four service objectives to form a joint truck unique service system. Subsequently issued a letter of appointment of experts, set Swiss United Heavy Industry Co., Ltd., vice general manager Li Yanshuo, senior consultant Ye Junwei technical experts issued a letter of appointment. Meeting, technical expert group to their experience and expertise around how to better do service work, put forward about enhance frontline service personnel service, communication skills, professional skills and job ideas. Such as fittings market monitoring; opening of the manufacturers of the information resources sharing platform, convenient between the manufacturers mutual learning; vehicle case to sort out, filing and is convenient for later similar problems have files can be found and so on.

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