Not afraid of bitter tired user first

The 2009 Spring Festival, the lunar new year at 3 in the morning, China station received user telephone repair: starting motor damage. The ship has just launched, when new ship docked in the shallows of the shipyard, the bottom of the sea is a piece of oyster oyster farms, the morning after water will ebb, fishing boats will be stranded, fishing boats and oyster field will "lose lose", very emergency. After receiving a phone call in the cal station immediately organize maintenance personnel with parts rushed to the field failure, braving the cold wind and high surging waves difficult boarded boats, promptly eliminate engine failure, fishing smoothly leaving strandings, to avoid the a jeopardize the interests of parties loss.

In August 2009, from Hainan and 40 nautical miles from the sea, the GUI Beiyu No. 61046 appeared the pump drive shaft spline wear, resulting in the diesel engine can not work. Contact the owner station and China Airlines, as soon as possible rushed to Hainan Baimajing maintenance services for the. The understanding, the local service station no accessories, and fishing vessels from the failure to return to the North Sea fishing port have 200 nautical miles, must travel for a day and a night and need to spend 1.8 tons of diesel oil, from the maintenance efficiency, economic analysis, by Hua terminal to service in Hainan is ideal scheme, decided immediately rushed to Hainan for the owner to maintenance services.

August the weather in Hainan abnormal hot, outdoor temperature up to 35 degrees, fishing boats in the cabin is reached 40 degrees high temperatures, choking fumes of people and hypoxia is very easy to make a person suffering from heat exhaustion, and Chinese terminal service personnel is in such bad environment continuous work for several hours, until the machine repair so far. Yuchai service personnel of the spirit of hard to get the user's praise.

Image is a kind of service, image is a kind of propaganda, image is a kind of brand, image is a kind of benefit. In service to create the image, to create service brand, this is China Airlines, Beihai Yuchai station sustained magic, Beihai cal stand firmly believe that to leading Yuchai service concept, quality of Yuchai service action, Yuchai machine for ship braving the wind and waves will sometimes straight hanging cloud sail the sea economy.

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