The wheat harvest begins soon, Yuchai measures good wheat harvest service

Once a year the harvest begins soon, has a variety of initiatives to Yuchai services for good wheat harvest.

The annual summer because of the short period, the task is urgent, summer harvest is basically people down non-stop operation, which requires harvester assembly engine adaptability strong, sturdy and durable, the failure rate is low, service is guaranteed, the service of the engine manufacturers, but also a test.

From March onwards, Yuchai machine service personnel service center around this year's summer service, the following work is carried out in advance:

One is to develop service programs. Before the summer harvest and the wheat area service station ahead of the visit the agricultural large customers, inspection and maintenance of the engine and the user training (free man hours fees); at the same time in key regional markets held summer mobilization meeting.

During the summer harvest, the user to Yuchai service station maintenance can enjoy free hours a fee, for the user issuing Yuchai agricultural use maintenance folding, summer harvest address book, use and maintenance training; any user who buy fierce tiger oil maintenance, Gifts Articles A.

Two is to do a good job accessories. Plans to put special accessories about 420 million, in addition to in the tradition of Henan, Anhui and other main wheat put accessories, also increased the Qinghai, Gansu and other non main wheat, forming a north-south line of East and west parts to protect. 4 end of the month, the spare parts have basically reached the service station.

In view of the historical harvest feedback problems, repeatedly organization of Yuchai technology, quality, application development departments analysis and discussion solution, to prevent similar problems appeared again and again, let the machine can smoothly into the wheat harvest in.

Four is to further strengthen the information transfer. From mid April, the call center through SMS platform respectively to users, dealers, service station send text messages, notify the engine maintenance and matters needing attention, and thereby to establish information exchange relations. Followed by the service station office convened and agricultural machinery dealers held a mobilization meeting, the implementation of the wheat harvest service.

In order to strengthen the expertise and communication know-how call center hotline 95098 operator and service center in batches of call center staff to carry out intensive training, learning to master the common faults of the wheat harvest approach "and the agricultural use and maintenance of knowledge. At the same time, the establishment by the office, call center and center experts composed of Tencent through exchange group, as the summer before, during and after a technical support and information sharing.

Distance of wheat harvest has not to a month of time, through the preparation of service work before a series of wheat harvest, Yuchai to hundredfold confidence to meet the 2011 wheat harvest, ensure timely, rapidly and effectively do summer service, help farmer friend win the fruits of the harvest.

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