Enhance service policy - user satisfaction is the ultimate goal

User as the Yuchai "Yishifumu", in the formulation of Yuchai service policy all, no will the user's interests as the starting point. Engineering vehicle is mostly used for construction and exploitation of mineral resources, it is doomed to the road uneven even on steep sloping driving, special road will need frequent turning or starting, and with the related engine main parts, starter, generator and to the pump is also prone to failure. Through the visit to the market, a large number of statistical data show that most of the fault prone time period in the super warranty period of 2-3 months after. So August Yuchai revised policy services, engineering vehicle engine starter and generator and steering pump parts warranty period extended 1 times, effectively covers the fault prone period. At the same time, the crankshaft and other important parts and wearing parts of the warranty period made a substantial extension. Effectively reduce the cost of maintenance of the user, improve the value of the use of the product, the user can get benefits.

Yuchai attention and care to the user when not in No. In this heavy machine service month activity, Yuchai except for free for the user to do a maintenance outside, and also the leadership of the company headed access users and construction sites, mines, logistics team, and for users to send a gift. Held a user forum is more direct communication with the user, for the user's suggestions, opinions or requirements, specifically set up tracking platform to implement one by one. For any of the demands of the user, Yuchai pay more attention. The problem is that the responsibility of the user of Yuchai Yuchai, try various devices to the user service footsteps never stop.

The improvement of service policy to further improve the Yuchai service system, mobilize the service station of enthusiasm, users get the benefits, at the same time, promote the Yuchai service competitiveness, make Yuchai after-sales service system to continue to lead the market.

Whether China's economy how to transition, how the automotive industry shocks, only to let the customer satisfaction, and cooperation and win-win partnership, is a magic weapon for enterprise prosperous.

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