By the new image of service advantage customer service enterprises Yuchai tree

Yuchai raised the service station out fuel subsidies and electronic service and heavy machine maintenance man hours and also significantly extend the truck engineering warranty mileage and time limit. This is after the beginning of lifting heavy machinery Yuchai service policy, second times to enhance the service policy.

When the office will serve the policy to improve the notification issued to the service station later, the daily station of Datong Chen station service manager personally organized the total station employees a detailed interpretation of the adjustment of service policies. The station staff and mobilize the attention of Yuchai after sale service work, strictly implement the responsibility system of first asking. Who received, implement the "who, who track, so that the interlocking, step in place, service efficiency and user satisfaction are improved significantly.

Datong Hunyuan County, two acres of the Bay and Yin Ma Quan mining areas, this year added a total of yt3621 Yutong heavy bodied car 25 cars, configuration YC6M375-20 engine. Because of all the operations in the mine pit, road and the environment is very bad. In order not to affect the user of mine production, Datong chenri station often organize forces up the hill to the user of the vehicle maintenance, and owners and drivers organized, by the surveyor to explain the maintenance of Yuchai engine, use and matters needing attention, eliminate the many improper maintenance and improper use of fault. Headache, both not in the same direction, also far apart. Therefore, Datong Chen, station dedicated two car service, regardless of heat cold, whether it rains or snows, hearing users for help, starting on standby. Two site vehicles, each vehicle fault and different, sent by the service personnel often dries is late into the night, sometimes a day does not handle, two days or three days living in the mining area, day and night for the user to solve problems, by mining the user's praise.

Is Yuchai and Dongfeng commercial vehicle and many other OEM service outlets chenri Datong station. Before the policy is not adjusted, Yuchai service hours fee, man hour quota, go out emergency expenses relative Dongfeng Cummins and are lower. Most of the service station maintenance workers are according to repair piece work hour deduct a percentage from a sum of money, the maintenance workers heard is the maintenance of Yuchai Machinery, complain about maintenance, working hours, low, work attitude and enthusiasm is not high. After the adjustment of the policy, the above expenses and other main engine plant were flat, the service staff 's working attitude and the enthusiasm obviously increased. Some large users heard Yuchai service policy adjustment, significantly extend the warranty period of parts, users of Yuchai Machinery more confidence are more satisfied with the after-sales service of Yuchai.

The adjustment of the policy of Yuchai service, highlighting the service security advantages of the new, Datong Chen, station will borrow "new policies and new advantages in the wind, sailing, brave the wind and waves, do a solid job Yuchai after-sales service work, in the Datong area to create a boutique service of Yuchai, Shu Liyu Chai after-sales benchmarking enterprise image return Yuchai.

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