Yuchai held to celebrate the ten anniversary of the call center

To celebrate the ten anniversary of the establishment of the call center Yuchai symposium held at the customer service center on the third floor conference room. Wu Qiwei, Wang Limin, Lin Zhiqiang, Tan Xiaohong, Tan Guirong, Yan Jie, Gao and other company leadersattended the forum.

"Hello! Here is the company customer service center, what can I help you......" The kind of gentle voice sounded in the conference room, this is the call center customer servicepersonnel to handle customer hotline recording. Three short recordings show customerfacing anxiety, rational, irrational temper such as different customer groups to deal with thesituation. "This is just a microcosm of the call center customer service personnel daily work." At the meeting, deputy director of customer service center Zhou Huixiong said. Then she describes in detail the call center staff as well as the centre of the development process, and put forward a comprehensive upgrade call system, development Yuchai "Express - Cheng" butler service software, and expand the scale, image transformation and subsequent development of ideas.

As Yuchai contact the end customer call center and an important window, from September 2004 since its establishment, business by single answer customer hotline, tracking extended to customers pay a return visit, the special investigation, short message service, expert accepted puzzle, dedicated to the practice of "devote, to the best of my ability, dedication to customers, the integrity of the world" service tenet, to obtain the customer's wide acclaim.

At the meeting, the leadership of the company have to give advice and suggestions the future development direction of call center. Yuchai company general manager Wu Qiwei said that due to the strong professional engine, between customers and language barriers and other factors, the call center customer service personnel all the way came not easy. He to call center 10 years for the company to make contribution to the said the affirmation and appreciation, also of Yuchai call center in the future development of the proposed requirements: work required to process more clear, to call center position breakdown of the professional market, and combined the background service center the foreground and quality, technology and other departments work effectively. To enhance staff capacity to call center training system into the corporate level training, and combined with products and ancillary products market of employees of the training. In addition, his business in the call center development, construction, customer service direction etc also put forward corresponding requirements.

Before the meeting, Wu Qiwei, visited the call center, understand the customer service staff, and from that day to call 95098 service hotline user decimation 50 lucky users, giving lucky packs.

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